Our Full Terms and Conditions
The Rock Climbing Company, known from here on as TRCC, accepts bookings subject to the following conditions:
(1) In this document wherever the context so admits the following expression shall have the following meanings respectively: -
'Deposit' shall mean 50% of the finalised agreed price for all courses.
'Head office' means Llys Gain, Crafnant Road, Trefriw, Conwy, LL27 0JZ
'TRCC' means The Rock Climbing Company
'Client' is the person or persons listed on the booking form(s).
'Major change' means changing the dates, location booked or majority of course content over 80%
'Force Majeure' means any situation or event beyond the control of TRCC. This could be an Act of God, war, terrorist activity, civil strife, riot, industrial disaster, fire, adverse weather or road conditions, bureaucratic obstacles, changes in schedules or modes of transport by ferry companies, airlines and bus or train operators.
'Course Director' means the member of staff responsible for the delivery of the agreed activity and/or service.
(2) Where the expression "Clients" includes two or more persons, the obligations expressed or implied relate directly to the individual.
(3) Any reference to a statute shall include any statutory extension or modification or re-enactment of such statute and any other instrument plan, regulation, permission or direction made or issued there-under or delivering validity there-from.
(4) Wording importing the singular meaning shall include the plural meaning and vice versa. All wording within the booking conditions is generalised to the Client, referring to the masculine, feminine and neuter genders.
(5) The clause and paragraph headings are for convenience only and shall not affect the construction of this document.
(6) The expressions used in the particulars shall have the same meanings when used hereafter in these booking conditions.
2.1 A contract for the activity and / or service is made between TRCC and the Client on the issue of written confirmation of booking by TRCC.
2.2 The Contract is subject to these booking conditions, which the Client has been deemed to have read and fully understood. These booking conditions can only be varied by written agreement between TRCC and the Client.
2.3 No verbal representations made by TRCC shall be relied upon by the Client.
3.1 To place a booking TRCC requires a completed Booking form with the deposit fee. Clients booking by telephone, e-mail or facsimile will have been deemed to read the booking conditions and to have signed the declaration on the 'booking form'. A booking is accepted and becomes binding only from the date when TRCC has confirmed acceptance in writing by means of a ' confirmation of booking letter '.
TRCC reserves the right to decline any booking at their discretion. Email and telephone bookings are treated as provisional and are only confirmed once the funds have cleared in to the TRCC bank account.
3.2 The balance of the fee is payable 5 days before commencement of the course, unless agreed otherwise on confirmation of booking. In the event that the balance is not paid TRCC will have the discretion to treat the booking as cancelled by the client and re-sell the course place.
3.3 The whole course fee is required to secure a place for any booking made within 2 weeks of the commencement of the course.
4.1 The price at time of booking covers the cost of the planning, organising and delivery of the proposed activity and / or service. Once deposit is cleared the agreed programme will be delivered, if the client wish to change the programme one the deposit has been paid additional reasonable costs may be levied by TRCC at their discretion.
4.2 It is the responsibility of the Client to arrange travel to the site / location for the proposed activity and or service, unless otherwise stated. The Client is also responsible for their own personal medical requirements and personal boots, equipment and clothing, unless otherwise stated. Such non safety equipment is only provided when the Client has expressed a requirement and provided TRCC with written details of their needs.
5. Cancellation and refunds
5.1 Should the Client wish to cancel, cancellation charges will be imposed. These are calculated from the date written notification is received by TRCC at their Head Office and shall be calculated as a percentage of the total price and shall be based on the number of days before arrival date that the written notification of cancellation is received:-
i/ Amount payable for 6 days and less notice of cancellation: The total course fee is due to TRCC.
ii/ Amount payable for 7 -14 days notice of cancellation: 50% of the full cost will be due to TRCC
iii/ Participants who don't show up for adventure days or courses/activities forfeit the full cost.
6. Cancellation by TRCC
6.1 We try never to cancel a confirmed booking, but reserve the right to do so. If we cancel a confirmed booking before your activity and or service, TRCC will offer the Client the choice of a full refund or another available date (with pro-rata refund/price increases as appropriate). In addition, unless the cancellation was caused by 'Force Majeure' and having regard to the length of notice Clients receive; we will pay the Client reasonable compensation where appropriate.
7. Alteration by TRCC
7.1 We make every effort to ensure the accuracy of our literature. However changes can occur despite our best endeavours and we reserve the right to change any price or other particulars before the Client books (in which case we will tell you before your booking becomes binding).
7.2 If there is a 'Major Change' to a confirmed booking we will inform the Client as soon as is reasonably practical, and offer you the choice of accepting the change, receiving a full refund or transferring to another available date. If the Client chooses to cancel and the 'Major Change' was caused by anything other than 'Force Majeure' or low bookings we will pay you reasonable compensation, if appropriate, having regard to the nature of the change and length of notice you receive.
7.3 If there is any change other than a 'Major Change' we are not obliged to inform you in advance (but we will do so where practicable), nor are we obliged to pay you compensation. If we become unable to provide a major proportion of the services you have booked with TRCC, we will make every effort to arrange alternative arrangements for you at no extra charge and where appropriate, refund the Client pro-rata for services not received. If the client wishes to make major changes to agreed programme additional costs may be added at the companies discretion.
8. Course Content and Weather
The programs we publish in our literature and on our web site are designed to be illustrative in order to best explain the scope and type of activities you will be undertaking. It is very unlikely that any one programme could be or would be followed precisely as it is published. Several factors outside of our control will determine this and dictate what can be accomplished reasonably during your course. The most influential factors will be the weather, the conditions on the mountains and the physical fitness of course participants. Taking these factors into consideration, and the aims of the course as described in our literature, the Course Director will construct the best programme possible. The Course Director will review and may alter the programme as the course progresses in response to the changing influence of these factors.
Once the course is underway, the Course Director, guides, instructors, or leaders may change routes, mountain objectives or activities, at any time, if they believe that to continue as intended would place themselves or any course member at undue risk. This applies to all courses, including those that have a specific mountain or route as their primary objective
Circumstances may arise where we are forced to alter dates, duration, or accommodation before a course starts. We will try to inform you of any such changes as soon as we know of them.
Our Course Directors, guides, instructors, and leaders will do their utmost to ensure that any problems are solved for the benefit of the course participants as a whole. Signing the booking form signifies your acceptance of the Course Director's authority to make decisions affecting the group or individuals. For instance, the Course Director may require an individual, or individuals, to leave the course if they believe that a person or person's health is at risk, if a person is not coping, or may not cope, with the technical, physical or mental demands of the course, if an illegal act has been or may be committed, or conduct is, may become, or has been, detrimental to the safety, enjoyment or well-being of the group or of any individual within the group.
Most courses have days in the itinerary that are included to provide flexibility in case of bad weather, or some other untoward event, and thereby increase the chances of your principle objective being achieved and for your course to be successful. If these days are not needed in order to achieve the aims of the course and the group decides to return from the mountains early, any additional costs incurred by you and associated with extra hotel nights, or services that would not otherwise have been provided nor were given in the published itinerary, must be met by you at the time.
Acceptance of authority
8.1 Employees of TRCC and staff will use their best endeavours to resolve problems to the benefit of the Client as a whole. Returning the 'Booking Form' signifies the Clients acceptance of the staff's authority to make decisions affecting the Client group or individuals. The Client must refrain from any conduct, which may give offence or cause danger or damage to any person or property. If TRCC or any of its suppliers believe that the Client is in breach of this obligation, likely to breach it or is otherwise unfit to partake in the activity, TRCC, or its suppliers may, in their absolute discretion, refuse the booking, or have the Client removed from any property or facility. TRCC will owe the Client no liability in such circumstances and the Client will be solely responsible for any costs incurred.
8.2 The Course Director may require an individual or number of persons to leave the group, if they believe that the Client's health and safety are at risk, if an illegal act has been committed or the Client has behaved in a way as to endanger safety, enjoyment or the welfare of the group as a whole. In the event of this action, the Client involved shall not be entitled to any refund from TRCC and will be required to meet all expenses involved in their immediate extraction.
9. Personal Health
9.1 Except as disclosed in writing to TRCC, the Client confirms that they are in good mental and physical health and are unaware of any reason why they may be particularly unsuited to taking part in the activity and / or service agreed upon or may be likely to suffer illness or injury during the activity and / or service. With respect to the adventure programme it must be recognised as containing an element of risk that is beyond the control of TRCC.
Please see the participation statement from the British Mountaineering Council:'The BMC recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement. All participants must be aware of this and accept the risks associated with these activities. Personal Accident and Cancellation Insurance is highly recommended.'
9.2 Failure to disclose any information that is required in the ‘Booking Form’ may result in TRCC terminating the contract and withdrawing the Client from the activity and or service on the grounds of incorrect information. The Client will not be entitled to any refund of payments made under this termination contract.
10. General points
10.1 The Contract is personal to the Client and is not capable of transfer or assignment without prior written consent of TRCC.
10.2 While it is the intention of TRCC to perform the obligations under this contract directly, TRCC may choose to sub-contract elements of its obligations under this contract, provided that any sub-contracting for UK based delivery of courses shall meet AALA guidelines where required and standards and the assessment of the sub-contractor as a reputable and safe service provider.
11.1 If there is a problem during the activity and or service period you must report it to in the first instance the instructor/ guide in charge of you activity. If it is still unresolved you must then report it to a director of TRCC immediately, so that prompt and effective efforts can be made to resolve the problem.
In the unlikely event that the problem cannot be resolved at this time and you wish to raise a complaint, full written details must be sent to TRCC within 28 days of the activity and or service finishing. Please include your booking reference number / party details and exact full details of your complaint on your letter, please include your daytime and evening contact telephone numbers. Failure to take these steps will prejudice our ability to resolve your problem and/or investigate it fully, therefore any right to compensation you may otherwise have had will be lost or substantially reduced.
12 Conditions of service
12.1 As part of the continual review of safety and associated considerations, the conditions of booking are subject to change, clarification and modification at any time. Only the course director, or their appointed deputy, is empowered to vary or waive any of the Conditions of Booking. Such decisions are totally at the discretion of the course director or the appointed deputy.
12.2 All activity itineraries courses and days out are subject to tidal conditions, swell size, weather conditions and our instructors choice of location which is dependent on the prevailing weather and individuals or groups ability and experience.
13. Law and Jurisdiction
This agreement shall be construed in accordance with the laws of England and Wales the Courts of England and Wales shall have exclusive jurisdiction in relation to any matters arising out of this Agreement.
Rock Climbing Company - General Course Information
There is some general information below on various aspects of our courses - click on the topic title to go directly to that topic:
We are often asked the following questions about our climbing instruction:
Climbing with a professional, qualified and fully insured instructor lets you learn new skills efficiently in an intensive and enthusiastic environment, knowing that you are being taught best practice in the safest possible manner.
You’ll also gain personal confidence as you rapidly widen and deepen your whole spectrum of climbing skills through observation, practice and discussion.
Importantly you will enjoy the local knowledge that a climbing instructor has acquired over many years. Bad weather? We won’t waste a day; we’ll just change objectives. Route too crowded? We’ll move over here; this route’s even better. Feeling pressed for time? Don’t worry, we know the shortcut home.
All in all, your climbing experience will be improved with local knowledge, professional skills and enthusiasm for the adventure at hand.
Instructor/client ratios are kept low to increase safety and maximise contact time for learning. It may be tempting to reduce costs by looking for higher ratios, but you don't learn as much and it is much more difficult to get the course fine tuned to your requirements.
Maximum instructor-client ratios can be found in each course section together with pricing.
Course payment can be made by Credit/Debit Card, BACS or Cheque
We ask for a 50% deposit for all courses.
What is included in the price:
- All instruction.
- The use of all technical equipment such as ropes, harnesses, karabiners and helmets.
What is not included in the course price:
- Travel to and from the course base or venue.
- Personal insurance (illness, accident, cancellation and personal equipment/possessions).
- Personal equipment such as waterproofs, walking boots and rucksack.
- Climbing shoes may be hired if required - just let us know your sizes in advance to ensure availability.
Taster sessions normally last between 0.5 and 1 day, whilst all other instruction can be any length from 1 to 4 days or more. Many clients find that there is a great benefit in having at least 2 days of instruction because it allows them reinforce all the newly learning skills whilst still allowing time to enjoy the adventure.
Longer courses can be tiring and it is worth coming to the course fresh and fit to get the most from it.
A half day course will last around 4 hours and a full day course with normally last 7 - 7.5 hours. Courses will normally start around 0900hrs depending on travel arrangements and the chosen venue. The finish time tends to happen at a natural point around 1600 - 1630hrs.
There will be exceptions - sometimes we start earlier or later to get the most out of the conditions or to fit into your plans; sometimes we will run a really long day so that we can do a big route and then start a bit later the following day. The key thing is that we will try to give you an enjoyable, informative course that meets your expectations and requirements.
The normal way bookings happen is that a potential client contacts us with an enquiry and we then supply information on courses, prices, dates and instructors. Once we have agreed a course outline, price and dates then you can book the course by filling in a Booking Form and paying a deposit.
We love climbing, scrambling and being in the mountains. We know the areas we teach in well and can help you climb your dream routes, whether it be a classic scramble in the Glyders or Right Wall on Dinas Cromlech. Guiding and instruction are easily combined, so if you would like to learn new skills whilst climbing classic routes then that can easily be arranged.
We are a small, independent company run by Silvia Fitzpatrick and many of our courses are delivered by Silvia. Silvia holds the Mountaineering Instructor Award (1369) and is a full member of both the Association of Mountaineering Instructors and Mountain Leader Training Association.
In the event that Silvia is unable to personally instruct the course we will try to find an alternative instructor - all our associate instructors are professionally qualified to the relevant national qualification and fully insured. In addition we only use instructors who we know and share our passion for the mountains.
All specialist safety equipment will be provided by the Rock Climbing Company.
As detailed above you are responsible for providing your own suitable clothing, footwear and rucksack. Further detailed info can be found in the specific course sections and the main equipment section.
Our bases in both Snowdonia and Southern Spain have a wide range of venues for us to choose from - when it is too warm we can head into the hills and if it is cold or rainy we can head down to the coast.
On rock climbing and scrambling courses we will always use our local knowledge to try to choose a venue best suited to the prevailing conditions, whilst for navigation courses poor weather can provide realistic conditions which will enhance the learning experience. We will do everything we can to make each day happen, so please arrive prepared for both warm and cold weather because you will be in the mountains.
We will determine on each morning of the day or course if it has be canceled due to inclement weather causing conditions likely to endanger members of the course (extreme cold, torrential rain, or snow). If it is canceled, you may transfer to another course date, or if this is inconvenient, we will refund any amounts paid toward the course cost.
Safety and duty of care towards our clients is of the the highest priority to the Rock Climbing Company. Many of our activities are hazardous by their very nature and all participants, parents and guardians must accept that there are risks associated with these activities. We manage and minimise risk in the following ways:
- All instruction is undertaken by professionally qualified instructors who all have many years of experience.
- The safety equipment we supply and use is of good quality, well maintained, in good condition and regularly inspected.
- We instruct and teach to guidelines set by the Association of Mountaineering Instructors.
- We instruct and teach in groups with low client to instructor ratios.
- We constantly evaluate risks throughout a course and if a level of risk is deemed unacceptable, then the activity will be altered accordingly.
Activities will always be conducted in a manner compatible to your current level of experience and competency.
All our courses involve physical activity and most are wholly suitable for anyone who is healthy and of average fitness. Our instructors will take your actual level of fitness into account and ensure the activities are conducted at a comfortable pace.
If you do have a medical condition that could affect you during the course then please use the space provided in the Booking Form to let us know; all such information will of course, be treated in the strictest confidence.
If you have any doubts or require clarification, please contact us via email.
Longer - 3-5 day - courses can be tiring in the later days and although we will do our best to pace the course accordingly the fitter you are when you start the more you will potentially take away from the course.
Our courses cover the range of experience from the absolute beginner to those having substantial experience. Please check the course notes for your particular course for details.
We strongly recommend that you take out insurance to cover course cancellation or curtailment. This should also cover you for accidents or if you have to cancel due to reasons beyond your control such as illness.
You should book accommodation to suit your budget and preference be it hotel, B&B, bunkhouse or camping.
Snowdonia has a host of options to choose from and you may wish to visit our Snowdonia accommodation page for accommodation recommendations and suggestions.
If you are coming on a Spanish course we can arrange appropriate accommodation for you either at our base or in a local hotel or villa. We also have close contacts with the Olive Branch at El Chorro. The Olive Branch can offer a variety of accommodation to climbers and is situated directly below the walls of Las Encantadas and within easy walking distance of all the other climbing sectors at El Chorro.